Privacy Policy

Welcome to (the "Site"). This privacy policy (the "Privacy Policy") applies to the all services (the "Services"), owned and operated by Hello My Name Is, LLC dba Hyperchat Social ("Company", "Hyperchat Social," "we," "us," or "our"). We have created this Privacy Policy to tell you what information the Services collect, how we use that information, and who we will share that information with, if at all. This Privacy Policy does not address the privacy practices of any third parties that we do not own, control, or are affiliated with. Capitalized terms not defined in this Privacy Policy will have the meaning set forth in our Terms of Use. By visiting and/or using our Services, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. We encourage you to read the Privacy Policy, and to use the information it contains to help you make informed decisions.

1.0 Overview

Confidential data is typically the data that holds the most value to a company. Often, confidential data is valuable to others as well, and thus can carry greater risk than general company data. For these reasons, it is good practice to dictate security standards that relate specifically to confidential data.

2.0 Purpose

The purpose of this policy is to detail how confidential data should be handled. This policy lays out standards for the use of confidential data and outlines specific security controls to protect this data.

3.0 Scope

The scope of this policy covers all company-confidential data, regardless of location. Also covered by the policy are hard copies of company data, such as printouts, faxes, notes, etc.

4.0 Information We Collect or Receive

In the course of a Client's engagement with our Services we will collect and/or receive the following types of information. You authorize us to collect and/or receive such information.

(a) Personal Information. We only receive or collect information that identifies you personally if you choose to provide such personally identifiable information to us via email or other means. When you sign up to become a client or contact us, you will be required to provide us with personal information about yourself (collectively, the "Personal Information"). Such Personal Information may include your name, e-mail address, physical address, and phone number. We do not collect any Personal Information from you when you become a Client unless you provide us with the Personal Information voluntarily.

(b) Log- In Information. If you sign up for any of our Services you are authorizing us to collect, store, and use, in accordance with this Privacy Policy, any and all information that you agreed that you would provide to us to execute your agreed upon Services. Such information may include, without limitation, your first and last name, usernames, passwords, profile picture, headline, unique identifier and access token.

(c) Automatically Collected Information: We automatically collect certain information about you and device with which you access the Site. For example, when you use the Site, we will log your IP address, operating system type, browser type, referring website, pages you viewed and the days/times when you accessed the Site. We may also collect information about actions you take when using the Site, such as links clicked.

(i) Cookies: We may log information using cookies, which are small data files stored on your browser by the Site. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Site.

(d) Payment Information. If you choose to make a purchase of one of our Services that requires a fee, you will be required to provide us with your payment information, including, without limitation, bank account numbers, credit card or debit card numbers, account details, ACH information, and similar data (collectively, "Payment Information"). Such Payment Information will be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use, and we do not obtain access to any Payment Information in connection with such purchases or subscriptions.

(e) Other Information. In addition to the Personal Information and Payment Information, we may automatically collect or receive additional information regarding you and your use of the Services. Such Other Information may include:

(i) Additional information about yourself that you voluntarily provide to us, such as your gender and your product and service preferences.

(ii) List of Contacts for the following purposes, without limitation; retargeting, appointment setting, and email marketing

5.0 How Information is Used, Stored and Shared

(a) You authorize us to use the Personal Information, Log-In Information, Payment Information and the Other Information (collectively, the "Information") to:

(i) provide and improve our Services;

(ii) solicit your feedback; and

(iii) inform you about our products and Services.

(b) Information must be removed from desks, computer screens and common areas unless it is currently in use. Physical information should be stored under lock and key (or keycard/keypad), with the key, keycard or code secured. Digital information should be stored within Microsoft Teams and Hubspot under multi-factor authentication.

(c) Information must not be 1) transmitted outside the company network without the use of strong encryption, 2) left on voicemail systems, either inside or outside the company's network

(d) In addition to our direct collection of Information, our third-party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance and escrow services may collect this information from our Clients. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Clients. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

(e) Personal Information about Clients may be shared with other Clients who wish to evaluate potential transactions with other Clients, our affiliated agencies and third party vendors. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.

(f) Retargeting Ads - From time to time, the Company may engage in remarketing efforts with third-party companies such as Google, Facebook or Instagram, in order to market the Company. These companies use cookies to serve ads based on someone's past visits to the Site. This means, after visiting the Site, you may see an ad for our services. However, your Personal Information is not used by any remarketing service other than to present you offers from the Company. We use the following third-party service providers for remarketing for the Company and Clients:

(i) Facebook

(ii) Google

(g) Third-Party Use of Personal Information: We may share your information with third parties when you explicitly authorize us to share your information. As stated above, the Company may use third-party service providers to service various aspects of our Services. Each third-party service provider's use of your personal information is dictated by their respective privacy policies. The Company currently uses the following third-party service providers:

(i) Google Analytics - The Company utilizes Google Analytics, a service from Google, Inc. (Google) that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google who stores and processes the information in the United States. Google uses the information to provide us with an analysis of your use of the Sites, overall use of and traffic on the Site and other related services. You can opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on. By using the Site, you understand and acknowledge our use of Google Analytics.

(ii) MailChimp, Constant Contact and HubSpot

(iii) Sendible

(iv) JotForm and Google Forms

(v) LinkedHelper and DuxSoup

(vi) Microsoft Teams

(vii) Google Drive and DropBox

(viii) Zapier

(ix) Octane

(x) Schedule Once/Once Hub

At this time, your Personal Information is not shared with any other third-party applications. This list may be amended from time to time in our sole discretion.

6. Accessing and Modifying Information and Communication Preferences. If you have provided us any Personal Information, you may access, remove, review, and/or make changes to the same by contacting us as set forth below. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any of our marketing e-mails. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional e-mails related to the Services (e.g., requests for support, recaps and reports).

7. How We Protect Your Information. We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such Information, nor can we guarantee that the Information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

8. Privacy for Contacts. This section applies to the information we process about our Clients' Contacts as a data controller. Our Services are intended for use by our Clients. As a result, for much of the Personal Information we collect and process about Contacts through the Services, we act as a processor on behalf of our Clients. Hyperchat Social is not responsible for the privacy or security practices of our Clients, which may differ from those set forth in this privacy policy.

(a) Information we receive about Contacts from our Clients: A Client may provide Personal Information about Contacts to us through our Services. Personal Information includes, without limitation, name, email address, address, or telephone number. Contacts may have the opportunity to update some of this information by electing to update or manage preferences via an email received from the Client

(b) For the purposes of our Ugly Leads Program if a Contact requests to not be contacted, the Company will remove the Contact from the Distribution List and notify the Client to remove the Contact from their Distribution Lists

9. Changes to This Privacy Policy. This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Site. By accessing the Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.

10.How to Contact Us. If you have questions about this Privacy Policy, please e-mail us at with "Privacy Policy" in the subject line or mail us at the following address: 294 N Main St. Alpharetta, GA 30009

11.Policy Compliance

(a) Compliance Measurement - The Hyperchat Social team will verify compliance to this policy through various methods, including but not limited to, business tool reports, and internal and external audits

(b) Exceptions - Any exception to the policy must be approved by the Hyperchat Social team in advance

(c) Non-Compliance - An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employement

Terms of Use

"Client" is a person who has subscribed to and is paying for any of our Services

"Contact" is a person a Client may contact through our Services. In other words, a Contact is anyone on a Client's Distribution List about whom a Client has given us information or is anyone who has otherwise interacted with a Client via the Services. For example, if you are a Client, a subscriber to your email marketing campaigns or a visitor to your Website or Landing Page would be considered a Contact.

"Distribution List" is a list of Contacts a Client may upload or manage on our platform and all associated information related to those Contacts (for example, email addresses.)

"Personal Information" means any information that identifies or can be used to identify an individual directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information